Is my purchase secure over the Internet?

Your purchase could not be more secure with us.  All your sensitive information is transmitted with 128 bit encryption directly through PayPal and Google to your credit card company.  No one ever sees your credit card information. Our employees receive your name, items on your order and shipping address ONLY.  You have a better chance of having some one else having your credit card number going to a store than typing it directly on your computer.  You are also guaranteed your purchase through your credit card, PayPal and Google.

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Can I return the dress if I don't like it?

Yes, our return policy is under the Policy button above.  All you need to do is call us for an authorization code and return the dress within three calendar days counting the day you receive your dress to get your money back (less a 10% re-stocking and shipping fee).  This is a minor risk for a great savings.  That means you need to ship it in three days, not for us to receive it in three days.  As long as the dress is in a new condition, not a custom dress and not expedited (shipped faster than regular or ground), we will happily refund your payment.

You can also exchange your purchase for another dress, size or color with no re-stocking fee.

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Can I return a dress that I ordered as a zipper back?

If the gown normally comes in a lace-up back and we have made it a zipper back, it would be considered a custom and not returnable or exchangeable.

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What is the difference between buying from Bridal Online versus buying from a store or on eBay?

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I am confused, what size wedding gown should I order?

Wedding gowns run smaller than normal clothing sizes.  If you wear a 12 in normal clothing, you would wear 14 in a bridal gown.  The size chart is a guide, unless you are getting J805 or Jasmine disregard the hip measurement.  If you tried on dresses in a bridal shop, order the size that fit you best.  If you wear W (Women) example: 20W, you need to add one size.

Remember all wedding gowns will need minor alterations, weather you get them from us or your local Bridal Shop.  If you have a problem finding a seamstress in your area to do alterations at a reasonable price, we can assist you in that also.

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Where can I try on your dresses?

The reason that our prices are so low is because we do not have the overhead of a bridal shop.  We are online only, that is the reason we have great prices.  These are the same dresses that are in local bridal shops.  Please remember to check our return policy, you can get your money back or exchange your dress if you are not completely satisfied.

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I don't have a PayPal account, can I use my credit card online?

Yes, you are only using the service PayPal provides to process your credit card, you do not have to sign up with PayPal.  We actually do not recommend signing up for PayPal if you haven't already done so.  You are still covered with their insurance, and it will take 3-5 days to verify your information.  You might want to consider creating a PayPal account in the future if you do a lot of internet shopping. 

After you add all your items to your shopping cart, click on secure checkout.  You will be forwarded to the PayPal screen with payment to IBC (This is our parent company, International Bridal Company).  Depending on your browser, you will see on your screen something similar to:

If you do not currently have a PayPal account

Just click on the button, and enter all your credit card information.  Remember, you must enter the address exactly as the credit card company has it.

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I am having trouble with my shopping cart, what do I do?

If you are having problems using the shopping cart, please call us at 1-866-MY-GOWNS and we will gladly send you an invoice through Google Checkout.

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How do I pay the additional fees like custom length, special shipping, ...?

The first step is purchasing your item by selecting the size and color, then pressing on "Add to Cart" button as shown below:

If your system is compatible with PayPal shopping cart, you will be shown the shopping cart items list without the normal shipping charges.  Caution: make sure your quantity in the shopping cart is correct, if you have clicked ADD TO CART more than once; your quantity will show the number of times you have clicked the button.  If the quantity is incorrect; make sure you correct the quantity and click on UPDATE CART button.  At this point, you can select CONTINUE SHOPPING button.  After selecting to continue shopping, the system will return you to your item.  To the right of the box where you selected the size and color, you will see a box similar to the one below:

Fill in the Amount and For boxes similar to what is shown above. Please type in the For box what exactly what option you are paying for (2" extra length, Overnight, Canada Ship, UK Ship, ...). If you are paying special shipping fees, please make sure you contact us immediately to avoid any delays. Click Add to Cart again, and either continue shopping or click on secure checkout.

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Do You Ship International (Canada, Europe, Middle-East, Japan ...) ?

Yes we ship worldwide. The Buyer is responsible for ALL customs and duties (if applies). Below are examples of our shipping charges:

Please contact us for other countries.

Customs and Duties charges are accrued after the package has shipped to the destination country. BridalOnlineStore has no control over the amount you are charged for customs and duties. You will have to contact your country's postal courier to determine estimated costs.

Do you offer alterations?

We have the best seamstresses in the area.  Normally, we can turn around our alteration within 7 days.  We recommend, however, that you find someone locally as it is much more convenient.

We realize that many areas lack skilled bridal seamstresses, or they are very expensive.  This is the reason we offer this service.  We do recommend that you approve the dress before any alterations, as the dress will not be returnable once the alterations have been completed.

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Do you send Catalogs?

We do not have catalogues.  Our prices are so competitive that it would increase our prices significantly if we printed catalogues.  We found out most of brides are interested in one or two styles.  Most of our styles are available in your local bridal shops for two to three times the price.  With our liberal return policy there is nothing to fear. 

We do allow you to keep the dress for three days (counting the day you receive it) without any sales pressure a 10% re-stocking fee will be applied for refunds.  This is a minor risk for great savings!

Where are you located?

We are in the U.SA., in Dayton, Ohio.  We are not a store, we are a warehouse.  The reason that our prices are so low is because we do not have the overhead of a bridal shop.  We are online only, that is the reason we have great prices.  These are the same dresses that are in local bridal shops.  Please remember to check our return policy, you can get your money back or exchange.

Do You have layaway?

Our layaway plan is 60 days. Mail payments to the address below with information in the letter indicating how you are paying (Weekly, Monthly, Bi-Weekly)

Please include the following information:

1. Phone Number:
2. Style Number:
3. Color:
4. Size or measurements:
5. Wedding Date:
6. Bride's Name with City and State:

Stock dresses are ordered from our factory when the first payment is received. If you do not pay the balance within 60 days or contact us before the 60 days are up, you will lose your dress and it will need to be reordered.
If you are ordering a custom dress through the layaway plan, the dress will not be ordered until the full balance is paid off.

What type of payments do you accept?

We currently accept all major credit cards or PayPal over the internet.  You do not have to have a PayPal account to pay over the internet. We also accept Money Orders, Money Gram, Western Union and wire transfers.  We can take personal checks, but all personal checks will be held 8-10 weeks for processing. No rush orders can be processed with a personal check.  To mail in an order, please send your payment to:

Please include the following information:

1. Phone Number:
2. Style Number:
3. Color:
4. Size or measurements:
5. Wedding Date:
6. Bride's Name with City and Stat

We apologize, but we are not allowed to accept credit card numbers over the telephone.  Your transaction is a lot more secure over the internet as no one sees your credit card number; your transaction will be transmitted securely to your credit card company.

How is the dress shipped?

We will be sending you the dress the same way we send it to a bridal shop, in a box wrapped in a plastic bag to protect it from water and dirt.  After your alterations are complete and before the wedding, you will need to send your dress to be professionally steamed or pressed.  Do not try to compare the dress to the ones already pressed; it is like trying to compare wrinkled clothes to the professionally dry cleaned ones.

Steps to follow if you have trouble ordering Using PayPal?

Though PayPal is a very reliable and well-run service, problems do crop up from time to time.  PayPal suggests the following procedures to clear your web browser's cache and cookies (Temporary Internet Files) as a first step.  Next, you might want to check your browser to allow session cookies.  Please follow the section below that is applicable to your system.

Clearing Cache and Cookies for Internet Explorer under Windows

1. Click on the "Start" button.
2. Select "Settings" and click on "Control Panel".
3. Double-click on the Internet (or Internet Options) and select the "General" tab.
4. Click on the "Settings" button in the Temporary Internet Files section and choose "View Files".
5. Click on "Edit" and select "Select All".
6. Press the "Delete" key on your keyboard. If prompted to verify that you want to delete your cookies, click on "Yes".

Clearing Cache and Cookies for Internet Explorer on a Macintosh

1. Click on "Edit" at the top of your screen.
2. Choose "Preferences".
3. Under Web Browser Preferences click on "Advanced".
4. Click on the "Empty Now" button on the right.
5. Under Receiving Files Preferences click on "Cookies".
6. Click on the "Delete" button to the right.
7. Click "OK".

Clearing Cache and Cookies for America Online under Windows

1. Open the AOL account.
2. Click on the "Settings" button on the toolbar. ("My AOL" for older versions).
3. Select "Preferences".
4. Select the "Internet Properties (WWW)" link on the left-hand side. (Older versions will show a "WWW" box).
5. In the middle of the Internet Options box is a section called "Temporary Internet Files".
6. Click "Delete Files". Place a check mark in the "Delete All Offline Content Box".
7. Click OK.

Clearing Cache and Cookies for AOL on a Macintosh

1. Click "My AOL" at the top of your browser.
2. Select "Preferences".
3. Click the "WWW" icon on the left hand side.
4. On the right hand side, click "Empty Cache Now".
5. Click the "Advanced Settings" button on the right. This will bring up a new window for Advanced Settings.
6. To the left under "Receiving" click "Cookies".
7. Highlight all cookies and press "Delete" on your keyboard.

Clearing Cache and Cookies for Netscape Navigator under Windows or on a Macintosh

1. Open Netscape and select the "Edit" pull-down menu.
2. Select "Preferences".
3. Click on "Advanced" on the left hand side of the screen and then "Cache". You will see an option to clear your disk and memory cache. It is best to clear both types of cache.
4. You may also need to locate the folder on your hard drive named "Cookies" or "Magic Cookies" and delete the cookies that are stored here.

Experiencing Timeout or Session Expiring

Your web browser must be configured to accept 'cookies' to access most secure web sites, including PayPal. Below are instructions on how to enable cookies for various browsers. You can find your browser version by selecting 'Help' from the top menu bar, and selecting 'About (Program Name)'. For example, to find your version of Internet Explorer, you would select 'Help' and 'About Internet Explorer.'

To enable cookies, follow the steps below for your specific browser:

Window Users

If your Internet Explorer browser is version 5.5 and earlier:

1. From the Tools menu, click 'Internet Options'.
2. Select the Security tab, and click 'Custom Level'.
3. There will be a section labeled 'Cookies'.
4. Please make sure that both types are enabled, and click 'OK' .
5. Shutdown all browser windows and open a new one.
6. Go to https://www.paypal.com/ and log into your account.

Internet Explorer 5.5 and earlier users can also try:

1. Open your Internet Explorer browser.
2. Click 'Tools' located at the top of the browser and select 'Internet Options' .
3. Click 'Security' at the top.
4. Click 'Default Level' at the bottom.
5. Click 'Apply'.
6. Click on 'OK' to exit all screens.
7. Shutdown all browser windows and open a new one.
8. Go to https://www.paypal.com/ and log into your account.

Internet Explorer browser version 6.0 and WIN XP SP1 users:

1. Go to 'Start' in the lower left-hand corner of your computer screen.
2. Select 'Settings' and then 'Control Panel'.
3. In Control Panel open the 'Internet Options' program.
4. Click 'Privacy'.
5. Click 'Advanced'.
6. Check the check box that says 'Override automatic cookie handling'.
7. Check the box that says 'Always allow session cookies'.
8. Click OK and close the 'Internet Options' windows.
9. Shutdown all browser windows and open a new one.
10. Go to https://www.paypal.com/ and log into your account.

If you are using Internet Explorer 6.0 and you do not prefer to enable cookies for all websites, please follow the directions listed below:

1. Go 'Start' in the lower left-hand corner of the computer screen.
2. Select 'Settings' and then 'Control Panel'.
3. In Control Panel open the 'Internet Options' program.
4. Click 'Privacy'.
5. Click 'Edit'.
6. Input www.paypal.com into the address field.
7. Click 'Allow'. This will allow cookies to be enabled for the PayPal website only.
8. Click OK and close the 'Internet Options' windows.
9. Shutdown all browser windows and open a new one.
10. Go to https://www.paypal.com/ and log into your account.

If your Internet Explorer browser is version 6.0 with Windows XP Service Pack 2:

To determine if Windows XP Service Pack 2 has been installed:

1. Open your Internet Explorer browser and select 'Help' from the toolbar.
2. Select 'About Internet Explorer'.
3. On the About Internet Explorer window, you will be given a version number, a cipher strength (encryption rate), product ID, and update version.
4. If the update version is 'SP2' that means that Service Pack 2 has been installed.

To enable cookies for WIN XP SP2:

1. Open your Internet Explorer browser.
2. Click 'Tools' located at the top of the browser and select 'Internet Options'.
3. Click the 'Privacy' tab at the top.
4. Click the 'Advanced' button.
5. Check the box next to 'Override automatic cookie handling'.
6. Ensure that both First-party Cookies and Third-party Cookies are set to Accept.
7. Check the box next to 'Always allow session cookies' and click the 'OK' button.
8. You can also grant PayPal to always set the proper cookie by clicking on the 'Sites' button.
9. Then type 'www.paypal.com' into the field below 'Address of Web site:' and click the 'Allow' button.
10. Shutdown all browser windows and open a new one.
11. Go to https://www.paypal.com/ and log into your account.

MSN Explorer:

1. Click 'Help & Settings' at the top right-hand corner.
2. Click 'Web Browsing' located on the left side halfway down page.
3. A new window will appear with the heading 'What do you want to change about your Web browsing settings?'
4. Click 'MSN Explorer Security Statement'.
5. After the paragraph headed 'Security Settings', click 'View/Configure Security Settings'.
6. Select 'Custom Level'.
7. Scroll down the list to 'Cookies'.
8. Click the circle next to Enable for 'Allow cookies that are stored on your computer' and 'Allow per-session cookies'.
9. Click 'OK'.
10. Close your MSN browser and open a new one.

To accept cookies using Netscape in Windows:

1. Click 'Edit' from the top bar.
2. Select 'Preferences'.
3. Select 'Advanced'.
4. Under Cookies, select either 'Accept all cookies' or 'Accept only cookies that get sent back to the originating server radio button'.
5. Click 'OK'.
6. Go back to the Web and click 'Reload'. You should receive the most recent versions of our web pages.
7. Shutdown all browser windows and open a new one.

To accept cookies using Netscape 7.0 in Windows:

1. Click 'Edit' from the top bar.
2. Select 'Preferences'.
3. Select 'Privacy and Security'.
4. Under Cookies, select 'Enable all cookies' or 'Enable cookies based on privacy settings'.
5. Click 'OK'.
6. Go back to the Web and click 'Reload'. You should receive the most recent versions of our web pages.
7. Shutdown all browser windows and open a new one.

Macintosh Users

To enable cookies using Netscape on a Macintosh:

1. Click 'Edit' from the top bar.
2. Select 'Preferences'.
3. Select 'Advanced'.
4. Under Cookies, select either 'Accept all cookies', or 'Accept only cookies that get sent back to the originating server radio button'.
5. Click 'OK'.
6. Go back to the Web and click 'Reload'. You should receive the most recent versions of our web pages
7. Shutdown all browser windows and open a new one.

To enable cookies for Internet Explorer using a Mac OS 10 or later:

1. Click 'Explorer' from the top bar.
2. Select 'Preferences'
3. Select 'Cookies' under the 'Receiving Files' heading on the left side of the window.
4. Select 'Never Ask' from the 'When Receiving Files' box.
5. Click 'OK'.
6. Shut down Explorer and open a new browser.

To enable cookies for Internet Explorer using a Mac OS 9.X or lower:

1. Click 'Edit' from the top bar.
2. Select 'Preferences'.
3. Select 'Privacy & Security'.
4. Under Cookies, select 'Enable all cookies'.
5. Click 'OK'.
6. Go back to the Web and click 'Reload'. You should receive the most recent versions of our web pages.
7. Shutdown all browser windows and open a new one.

To enable cookies using Firefox:

1. Open Firefox.
2. Click on Tools.
3. Go to Options.
4. Expand the Cookies Section.
5. Check 'Allow sites to set cookies'.
6. Click the "Exceptions" button.
7. Type www.paypal.com into the 'Address of web site' box and click the 'Allow' Button.
8. Go back to the PayPal website and try to sign up again