Thank you for shopping with Bridal Online Store.

Please take a moment to read all the terms carefully - it will save you time!

SATISFACTION GUARANTEE

• We understand that Wedding Planning can be stressful and that is why we offer a three day satisfaction guarantee on all items (counting the day received  - weekends, special deliveries or quick weddings are subject to same day return only)  
  * Please see return procedure below.

• A 10% restocking fee will apply ($29 minimum fee per item). You are risking very little to save a lot.
  **NOTICE - any item priced under $29 is non-refundable.**

• We encourage you to not wear or alter our merchandise until you are sure you are 100% satisfied with the transaction. No refund will be issued for altered, modified or used items.

• If the gown has been altered in any way, either by you or by International Bridal, LLC at your request, this is considered a CUSTOM ORDER and CAN NOT BE REFUNDED OR EXCHANGED.

• All buyers are responsible for all shipping, returns and exchange shipping fees unless the merchandise has been mistakenly shipped.

• For International shipments, the buyer is responsible for all customs and duty charges.

• No refund will be issued for special order items that are irregular size or not part of our standard line.

• NO refund or exchange will be given for any lingerie items.

• NO refund or exchange will be given for any bra items.

• NO refund or exchange will be given for any shoe items.

PAYMENT

• We accept credit cards through PayPal (PayPal account not required), Checks, MoneyGram Interntional, Western Union, and Money Orders.

• You must use either Postal Money Order or PayPal in order to receive items within 10-14 days for stocked items. Some special orders and non-stock items can take up to 8-10 weeks delivery.  Please contact us for estimated delivery times.

• Bank checks and drafts, cashiers checks and non-Postal Money Orders will take 21 business days to process – rush processing is not available on these payments.

• Personal Checks will be held for 8-10 weeks for processing. Rush orders are not available if paying by personal check.

• We will inform you when we receive your payment.

• Ohio residents are subject to sales tax.

• To mail in a Payment, please use the Mail-In Order form (click to download).

SHIPPING

• Orders being shipped to the 48 contiguous States will be shipped via UPS, unless shipping to a P.O. Box.

• Overnight/Next Day shipping (U.S. only) is available for an additional $60.

• All Hawaii, Alaska and P.O. Box orders will be shipped through the U.S. Postal Service.

• We ship worldwide. Please see our FAQ for examples of shipping charges.

• All International orders are shipped through the U.S. Postal Service. All International Gown orders will be shipped Express Postal. All International non-Gown orders (i.e., ONLY accessories, jewelry, veils , etc.) will be shipped Priority Postal.

• The Buyer is responsible for all customs and duties fees on International orders.

EXCHANGE PROCEDURE

• Exchanges can be made within a reasonable time frame after receiving the dress.

• NO exchange will be given for any lingerie items.

• An Exchange Authorization Code must be obtained from us and it must be visible on the outside of the returned box.

• Customer is responsible for return shipping costs and also for the reshipment of the exchange.

• Exchange items must be addressed to:

International Bridal, LLC.
7630 McEwen Rd.
Dayton, OH 45459

• Please fill out the Return/Exchange Form (click to download) or send a letter stating the EXCHANGE AUTHORIZATION CODE, CUSTOMER name, address, phone NUMBER, wedding date, name on the credit card, THE reason FOR EXCHANGE and What you want to exchange for must be included in the box. Any Exchange without a letter in the box will NOT be accepted. NO EXCEPTIONS!

RETURN PROCEDURE

• Special purchase 1 cent tiaras must be returned with Bridal Gown. Full price will be charged and withheld from your refund if not returned.

• Returns are only accepted with a shipment tracking number provided to us via email or phone within the time mentioned above. Our THREE CALENDAR DAYS POLICY IS STRICTLY ENFORCED ON REFUNDS.

• A 10% restocking fee will apply ($29 minimum fee per item). You are risking very little to save a lot.
  **NOTICE - any item priced under $29 is non-refundable.**

• NO refund will be given for any lingerie items.

• A Return Authorization Code must be obtained from us and it must be visible on the outside of the returned box.

• Returned items must be addressed to:

International Bridal, LLC.
7630 McEwen Rd.
Dayton, OH 45459

• Please fill out the Return/Exchange Form (click to download) or send a letter stating the RETURN AUTHORIZATION CODE, CUSTOMER name, address, phone NUMBER, wedding date, name on the credit card and THE reason FOR return must be included in the box along with an e-mail to returns@bridalonlinestore.com. Any Return or Exchange without a letter in the box will NOT be accepted. NO EXCEPTIONS!

ORDER CANCELLATION

• All cancellations must be requested by an email to returns@bridalonlinestore.com and the return email address MUST match the email address on the original PayPal order. No cancellations will be refunded without an email request.

• Cancelled orders will be charged 10% of original order price ($29 minimum fee per item).

Bridal Online Store carries over 3000 Items in stock. All stock items will be shipped UPS Ground within five working days. Non-stock items only are subject to a possible 8-10 weeks delivery. Faster delivery is available for special order Bridal Gowns (Wedding Dresses) with $79 USD expediting fees.  Remember we stock the most common styles, sizes and colors.
Again, thank you for shopping with us and we hope that you recommend us to others.

Please don’t hesitate to call (937) 291-1610 for any questions regarding exchanges, refunds or new orders. The construction of all our gowns is easy for alterations; there is a minimum 4” seam allowance in all of our gowns. We have many styles in stock, so if you are looking for a style in particular call or e-mail a picture and we will try our best to help you find the perfect dress for you. We have several sizes in stock, but we can order your size and color if it is not in our warehouse.